Terms and Conditions
Policy Regarding CANCELLATION / NO SHOW / EARLY DEPARTURE
In the event you need to cancel your travel arrangements for any reason, we must be notified in writing prior to your arrival as outlined below. Based on the number of days prior to your arrival that you notify us in writing about the cancellation of your travel arrangements, you will be charged a cancellation fee. The cancellation fees will be based on the time and the date (which will determine the number of days prior to arrival) we receive your letter notifying us of your cancellation.
Once you have booked your Tour with Classic Holidays (India) Pvt. Ltd., no matter when you send your letter notifying us that you are cancelling your travel arrangements any cancellation will automatically incur a minimum 10% service charge. Other Cancellation charges above and beyond the minimum 10% service charge includes a percentage of the total cost of the Tour and any actual service cost including train tickets, airline tickets, and any other costs incurred by Classic Holidays (India) Pvt. Ltd. prior to the Tour. Cancellation fees are as follows:
- 120 days prior to arrival - 5% of the Tour + Actual service cost (like train tickets etc.)
- 120 - 61 days prior to arrival - 10% of the Tour + Actual service cost
- 60 - 31 days prior to arrival - 25% of the Tour + Actual service cost
- 30 - 16 days prior to arrival - 40% of the Tour + Actual service cost
- 15 - 07 days prior to arrival - 60% of the tour + Actual service cost.
- 06 days - 72 hours prior to arrival - 75% of the tour + Actual service cost.
- Less than 72hours or No Show - No Refund
A separate cancellation policy is applicable to special train journeys--including Palace on Wheels, Deccan Odyssey, Royal Orient and other--and/or high-peak season hotel bookings (from 20th December to 15th January). You will be advised of any separate cancellation policy applicable to your travel arrangements at the time of your Tour booking.
There is also a separate cancellation policy for some hotels - such as the Oberoi Hotels, New Delhi , Amar Vilas Agra, Raj Vilas Jaipur , Vanya Vilas Ranthambhore, Udaivilas Udaipur, Trident hotels, Taj Hotels, Casino Group of Hotels, and Hotel Imperial New Delhi--as these hotels charge upfront prior to your arrival. If you cancel your travel arrangements or amend your travel plans no later than 30 days prior to your arrival, you will be charged 1 night’s stay. However if you cancel or amend your travel arrangements 8 days prior to arrival, there will be no refund of your hotel charge.
Some hotels require a non-refundable deposit at the time of booking. Those hotels include hotels in Goa during peak period, Bangaram Island Resort - Lakshdweep, hotels in the Buddhist sector , Port Blair, Surya Samudra in Kovalam, Kabini River Lodge, Teekhi Magri in Rajasthan, Haveli Braj Bhushan Ji in Bundi Rajasthan, Hospet and Badami, the Maldives and others. Please check with us regarding the refund policy for the above mentioned hotels.
If you cancel your trip after commencement, your refund would be restricted to a limited amount dependent upon the amount Classic Holidays (India) Pvt. Ltd. would be able to recover from the hotels. You will not be issued a refund for unused hotel accommodations, chartered transportation, or guide services; or missed meals while on your trip.
ALTERATIONS TO THE TOUR: Occasionally we may need to make changes to your travel arrangements, and we will advise you of such changes at the earliest possible date. These changes may be the result of a major event or similar reasons beyond our control, delays in departures, weather conditions, overbooking or closure of a hotel, strikes, riots, decisions by State Governments or Tourist Organizations, alteration to the itinerary, or any other local situations happening at a planned destination. We will offer alternative arrangements if possible. If we cannot find a comparable alternate destination, Classic Holidays (India) Pvt. Ltd. will issue you a refund commensurate with the nature of the change.
TRAVEL INSURANCE: We encourage you to obtain travel insurance from your local travel insurance provider prior to commencing on your journey.
Arrival and Departure Policy
Check In: 1200 Hours
Early arrival is subject to availability. For guaranteed early check-in, the reservation needs to be made beginning the prior night.
Check Out: 1200 Hours
Late check-outs are available on request and subject to availability and an additional fee.
Mode of Payment
Advance payment can be made through wire transfer to our bank. Upon arrival in INDIA, you can make a cash payment. If you prefer to pay by credit card, a small bank processing fee will be applied to the amount being paid.
Payments by wire transfer
To pay by wire transfer see our bank details as follows:
A/C NAME: CLASSIC HOLIDAYS (INDIA) PVT. LTD.
A/C NO: 0050-8380-000-0253
BANK: YES BANK LIMITED
BRANCH: SANJAY PLACE, AGRA, INDIA
Our liabilities & limitations
Classic Holidays (India) Pvt. Ltd. makes all efforts to maintain the contract made between our organization and our customers. However there are always the possibility that airfares, entrance fees at museums, and fuel charges can be raised without notice from Government authorities. In such FORCE MAJEUR, the difference in the original and additional cost would be borne by the customers. Classic Holidays (India) Pvt. Ltd., Agra acts only in the capacity of an agent for the hotels, airlines, transporters, railways and contractors providing other services. All exchange orders, receipts, contracts and tickets issued by Classic Holidays (India) Pvt. Ltd. are issued subject to terms and conditions under which these services are provided by the actual suppliers.
All itineraries are intended to provide a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour begins or during the tour. We reserve the right to change any schedule in the interest of the participant’s safety, comfort and general well being.
Our rates are based on the prevailing rates as negotiated by Classic Holidays (India) Pvt. Ltd. with the hotels, airlines etc, however the hotels and airlines retain the right to modify the rates without notice. In case of such changes, the rates quoted before the modification can be changed by us according to the modifications made by the hotels or airlines. All hotel bookings are based on the hotel’s usual check in and check out time unless indicated in the itinerary.
Classic Holidays (India) Pvt. Ltd. shall not be responsible for any delays or alterations in the program or expenses incurred - directly or indirectly - due to natural hazards, flight cancellations, accident, breakdown of transportation, weather, sickness, landslides, closures/blockades due to political unrest or any such incidents.
Classic Holidays (India) Pvt. Ltd. shall not be responsible for any loss, injury or damage to person or property in connection with any accommodation, transportation or other services during the trip as the direct or indirect result of any act of GOD, dangers, fire, accident, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical or defaults, or any other causes beyond our control.
Classic Holidays (India) Pvt. Ltd. does not hold any insurance policy covering unplanned expenses for an accident, sickness, loss due to theft, or any other incidents resulting in loss, injury or damage to person or property. Visitors are advised to make insurance arrangements in their home country prior to arrival in India. All baggage and personal property are at risk during transport and at the hotels, and is the full responsibility of the traveler. Our transport is insured as per the Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.